Personal Data Protection Policy

We at Queen’s winery house, value the correctness and transparency and we are dedicated to establishing strong and long-lasting relationships with you – our users, based on trust and mutual benefit.
Therefore, we developed our personal data protection policy in a transparent, comprehensible and easily accessible form, in compliance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and the Council from 27 April 2016 on the protection of the natural persons in connection with the processing of the personal data and in relation of the free circulation of such data and repealing of Directive 95/46/EC.

When you share personal data with us, we process it, according to this policy. Please, read carefully the information, and if you have any questions – contact us on the coordinates below. Keep in mind that we may ask for proof for your identity in order to process a specific request of yours. has a very serious approach with regard to the protection of your personal information in the Internet. This document explains our views and practices with regard to the privacy and how can they relate to you, as a user of our website.
You or Yours – means “You” as a visitor or a user of the website We, our or us – means “Our site” – means

Who are we?

The site is owned by Oldin EOOD, 69 Stara Planina Str., 9600 town of Balchik, tel: +359887075268, e-mail: [email protected]. The company is responsible for the protection of personal data that you share with us, it controls and processes personal data within the meaning of the relevant data protection Law.

The respect for your personal data is essential for us. We guarantee that the personal data protection and security are embodied in everything we do.

What type of information we collect from you?

We collect your information, when you fill in the enquiry form of our site This includes information, provided when sending an enquiry in order to receive paid or free services, consultations or other additional services. It is also possible to ask you for information when you report an issue with our site. If you contact us through e-mail, we may keep a copy of this correspondence.

The information we collect from you may include: your name, e-mail address, IP address, plus any information you provide voluntarily.
When we collect data, we mark the required fields with asterisks in order to be filled with information we need, so we can report an adequate response back to you through e-mail. If you do not provide us with information in a field that is marked with and asterisk, this may affect the option to send us an enquiry.

Why we collect your information?

We may use the information we collect from you in the following ways, when you send an enquiry or surf the website:

  • to improve our website in order to provide better service to you;
  • to provide better service to you in response to your enquiries;
  • to organize a survey or another feature of the site;
  • for fast transaction processing;
  • to ask for ratings, comments and reviews of services;
  • to get in touch with you as a result of correspondence (e-mail);
  • to continue the communication with you, after you have initially reached to us and you wish to discuss your enquiry with us.

We shall never provide or sell your data. We respect your rights and we always strive to comply with your wishes, as far as possible according to our legal and operative responsibilities.

We shall undertake precautionary measures in order to guarantee that we shall not collect unnecessary personal data from you.

How do we protect your information?

We always do our best to protect our site and we apply strict procedures and security measures in order to prevent unauthorized access. The data we collect is stored entirely in electronic form.
We use SSL certificates in order to realize a secure encrypted connection between the web browsers of the users of the site and our servers. SSL, an abbreviation of Secure Sockets Layer, is a protocol, developed by Netscape, which serves to transmit personal data and documents via Internet. The data is encrypted via private key, and then transmitted through a SSL connection.
Usually, the web-based information systems that operate with this protocol have a URL with the prefix “https:”, instead of “http:”. This is a protocol that protects your information by transferring it via the Internet in an encrypted format. The protocol takes care for the information sent to remain unmodified and unread by third parties.

When possible, we shall apply pseudonymisation. This means the processing of personal data in such way, so that the personal data can no longer be connected to a specific data subject, without using additional information, provided it is stored separately and it is subject to technical and organizational measures, with the purpose to guarantee that the personal data is not connected to an identified natural person or a natural person that might be identified.

For what period of time we store your information?

We store your personal data as far as necessary in order to meet your enquiries and needs, for the purposes we store it for or in compliance with our legal responsibilities.
You can send an enquiry manually, on e-mail [email protected], if you want your information to be forgotten forever!

Disclosure of your information?

We may disclose your personal information, if we are obliged by law to do so. Also, if our site happens to be unified with another company, then your information may be transferred to the new owners, so they shall continue responding to your enquiries and needs.IMPORTANT: We do not sell, rent or give access to your personal information to third parties, including, but not limited to advertisers, strategic partners or suppliers. We take the protection of your personal information very seriously.

What are your rights?

You have the right to ask for a copy of the information we keep about you. You have the right to ask us to delete the information that we have about you and to be forgotten, after sending a message to our company e-mail. If you want to receive a copy of part of the information or all your personal information, please, send us an e-mail on the following address: E-mail: [email protected]
We want to make sure that your personal information is accurate and up-to-date. You can write to us to correct or remove the information that you consider inaccurate.

Changes in our privacy policy

All changes that we make in the future in our privacy policy, shall be directly published here on this page.

How to contact us?

If you want to: receive access, correct, remove or delete the personal information that we have about you, submit a complaint or you just need more information, please, contact our personal data protection officer – Anna Slavcheva Koleva, on e-mail: [email protected] or tel.: +359887075268.

Cookies uses cookies in order to improve the quality of the service for the

visitors of our website and it has published this cookies policy. It explains what the cookies are and how we use them on our site. If you do not want to receive cookies, while viewing our website, you can change your browser’s settings, so as to notify you when receiving cookies or you can choose to restrict or block the cookies. As most other companies, uses cookies in order to improve the quality of the service for the visitors of our website. The cookies are small files, consisting of a series of letters and numbers that our company’s servers put on your computer. They enable the owner of the site to distinguish you from the rest of the website’s users. The cookies cannot be executed as a code or be used to transfer viruses and cannot provide us with access to your hard drive. We cannot read any information from your hard drive, even if we store cookies on it.

The data, generated through the cookies of, can be used for various purposes, including the following:

Strictly necessary

These cookies are necessary so you can navigate through the site and use its main features.


These cookies collect information about the way our users use the website, for example which pages they visit the most and if they receive error messages. They are used in order to improve the functioning of the website in its future versions.


These cookies enable the website to memorize settings that you have selected, such as name, e-mail, and also ensures a better interaction with the specific user.


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